Delivery, shipping and exchange

A ride is delivered when your chauffeur picks you up at the place and time in your booking and takes you where you booked, or stays at your disposal for the hours you booked.

A tour or activity is delivered on the date and at the time on your voucher, from its meeting point or your pickup address, by the tour company that runs it.

In Bahrain: your ride or tour is delivered on the date and at the time you booked. You choose them when you book, and they're on your booking page and in your confirmation.

Before pickup, your chauffeur's name, car and plate appear on your booking page, and TRIPBH sends you a reminder. For a tour, your guide's details appear on your voucher.

International: customers anywhere can book online, but the service is always delivered at the booked place and time, in Bahrain. Where a chauffeur company carries a trip on to a neighbouring Gulf country, it does so under its own licences and permits, and time at a border is outside TRIPBH's control.

TRIPBH doesn't ship anything. There's no shipping method and no shipping or delivery charge: your ride or tour is delivered in person, as booked.

The price shown before you book, in Bahraini dinars, is the full price of the service, including any VAT. Only extras you ask for or cause during the trip, such as extra waiting, stops or hours, are charged on top, as the terms explain.

As nothing is shipped, there's no return shipping either. The only thing TRIPBH may send you is something you left in the car, at your cost, if you ask for it to be sent.

As soon as you book, your booking page opens with your booking number, and TRIPBH emails you that it has received your booking.

TRIPBH confirms a ride by phone, WhatsApp or email. A tour is confirmed by the tour company, and your voucher comes by email.

When you pay, TRIPBH emails you a payment confirmation with your invoice, and your booking page shows the payment. Keep the email as your payment confirmation.

If a payment is refunded, TRIPBH emails you to say so, with a credit note.

As TRIPBH sells services, there are no goods to exchange. Instead, you can change a ride until 12 hours before pickup, such as its time, pickup, drop-off or class, if TRIPBH can arrange it.

TRIPBH tells you the new price before making a change. If it's higher, you pay the difference. If it's lower, the price you booked stays and no difference is refunded, as the price offered depends on the chauffeur company that carries out the trip.

If a change can't be made to your booking as it stands, TRIPBH may treat it as a cancellation and a new booking; the cancellation rules then apply to the original booking.

A tour's date or option can be changed only if the tour company has room. If it can't be changed, the tour's cancellation policy applies.

To ask for a change, call or WhatsApp +973 1661 0042, or email sales@tripbh.com, with your booking number.