Refund and cancellation policy

Yes. You can cancel a ride free of charge until 24 hours before pickup. If you cancel after that, or no passenger comes, the full price is due.

Each tour or activity has its own cancellation policy, shown on its page, when you book and on your voucher: free cancellation until 24, 48 or 72 hours before the start, or non-refundable. If you cancel after the free-cancellation time, or nobody joins the tour, the price is due.

TRIPBH charges no fee for cancelling within the free-cancellation time.

Reply to the email or WhatsApp message about your booking, call or WhatsApp TRIPBH on +973 1661 0042, or email sales@tripbh.com, and give your booking number.

A cancellation counts from when TRIPBH receives it. TRIPBH confirms the cancellation, and any refund due, by email.

In full, if you cancel within the free-cancellation time.

In full, if TRIPBH or the tour company cancels: for example, if no car of your class or a higher class is available, the tour company can't run your tour, or events outside anyone's control stop the trip.

Nothing is refunded for a late cancellation or a no-show, or if your trip turns out shorter, or you use fewer hours, than you booked.

If you pay more than is due, for example twice by mistake, TRIPBH refunds the extra. A change that lowers the price of your booking isn't refunded: the price you booked stays.

If you paid by card or BenefitPay and your booking can't be confirmed, the payment is cancelled in full: a hold on your card is released, or the amount is refunded to it.

Refunds go only to the original payment method: a card payment back to the same card, and a BenefitPay payment back to the same BenefitPay account. TRIPBH can't refund a card payment in cash, by bank transfer or to another card.

A payment made another way is refunded the same way it was paid.

Refunds are made in Bahraini dinars, for the amount you paid. If your card is in another currency, your bank converts the amount, at its rate on the day of the refund.

TRIPBH charges no fee for a refund, and bears its own card fees. For a refund by bank transfer, any bank charges are yours.

TRIPBH issues your refund within 7 working days of confirming the cancellation, and emails you when it has.

Your bank then credits it to your card or account on its own timeline, which can take several working days. If it hasn't arrived by then, contact TRIPBH with your booking number.

If TRIPBH had sent you an invoice for the booking, it also sends you a credit note for the refund.

Bookings on a TRIPBH Business account aren't paid by card: a cancellation is credited to the company's account, under its account's terms, with a credit note.

For any question about a cancellation or a refund, call or WhatsApp +973 1661 0042, or email sales@tripbh.com, with your booking number.